RPG Bids Privacy Policy
RPG Bids ("RPG Bids" or "we") is committed to
maintaining your privacy, and the accuracy and security of your
personal information pursuant to applicable legislation. This Privacy
Policy ("Policy") summarizes the principles and guidelines we follow in
collecting, using and disclosing personal information about you and
other individuals ("you") and in responding to requests for information
in our custody or control.
Please note that we reserve the right to modify or amend this
Policy at any time and for any reason. Please check the RPG Bids website, currently at www.rpgbids.com at any time for the most current version of our Policy. The current effective date of this Policy is January 21, 2007.
Other than as required or permitted by law, we will not change the
purposes for which we collect, use or disclose your personal
information without (a) giving you notice and (b) obtaining your
consent to do so. We will give you such notice by posting any
modification, change or amendment on our website or otherwise
corresponding with you.
In this Policy, "personal information" or "personally identifiable
informationï" means information or data about an individual who is or
can be identified by the information or data, or who can be identified
by our using that information or data in connection with other
information or data that we may obtain about the same individual.
We collect, use and disclose personal information in order to
provide the services we offer, to operate our business and to comply
with applicable law. It is our policy to do so lawfully and fairly and
for reasonable purposes. Unless otherwise required by applicable law,
RPG Bids will collect, use and disclose your personal information only
in accordance with this Policy. If you register with us as a Member (as
defined in our Terms & Conditions), we will be entitled to use and disclose
your personal information for purposes reasonably related to our
contract with you and the services we provide to you or on your behalf
or at your request or as set out in this Policy.
Unless otherwise required or permitted by applicable law, we will
first notify you of the purposes for which we collect, use or disclose
personal information about you.
It is our policy to require consent from you before collecting,
using or disclosing your personal information Consent may be given
orally, electronically (for example, by clicking a button) or in
writing. There may be situations in which your consent may be implied
or inferred from the circumstances, taking into account reasonable
expectations of individuals and the sensitivity of the personal
information in question.
If you register with us as a Member, we will advise you of this
Policy. If you object to any of your personal information being
collected, used or disclosed as described in this Policy or as
otherwise required or permitted by law, you should not register with us
as a Member.
It is our policy to obtain only as much personal information as is
required for the purposes identified or as otherwise required or
permitted by law.
Once you have provided personal information to us, your continuing
to do so and to deal with us with knowledge of this Policy will be
considered by us to confirm your ongoing consent to our collection, use
and disclosure of your personal information in accordance with this
Policy unless and until you advise us otherwise.
Third party web sites are governed by their own privacy statements
and not by this Policy. Third party sites may also be subject to the
laws of different countries where requirements and obligations to you
are different. RPG Bids has no control over and is not responsible for
the privacy practices or the content of third party web sites, third
party referrals or web site links.
To open and maintain an Account (as defined in our Terms & Conditions),
we require that you provide us with the following information (please
see the purposes for doing so as set out in Section G, "Our Use and
Disclosure of Personal Information" below):
- your name, address and telephone number;
- your birth date;
- your e-mail address;
To be eligible for certain
services and so that we may verify and validate your identification, we
may require that you provide us with additional identification, which
could include, without limitation, copies of credit cards, government
issued photo identification, utility or phone bills, credit card or
bank statements, and we may also contact you by phone or email to
confirm the contact information provided. This information is necessary for us to process
transactions, issue a new password if you forget or lose your password,
protect you, RPG Bids and our other Members and Merchants against
identity theft or fraud, and to
contact you should the need arise in administering your Account.
Depending on the circumstances, we may request further personal
information from you at which time we will notify you of our purposes
for doing so and obtain your consent.
We may collect the Internet address (IP address) of the computer or
device you use to access your RPG Bids Account, as well as information
about the computer or device you use, such as the CPU identifier or
hard disk identifier, in order to analyze trends, administer the site,
improve site performance, gather broad demographic or user profile
information for aggregate use, and to help detect or prevent fraud,
illegal activity or unauthorized transactions.
In order to detect or prevent fraud, illegal activity or in order
to assist us in investigating suspected violations of our Terms & Conditions,
we may collect and disclose personal information from and to third
parties. We may conduct a credit check or obtain a consumer report on
you from a credit bureau or consumer reporting agency for
identification verification and collection purposes.
RPG Bids, at its sole discretion, reserves the right to suspend or
terminate an Account or decline a transaction based on information
obtained from third parties.
Because of the way that World Wide Web communication standards
work, when you arrive at or leave the RPG Bids website, our servers
automatically receive the Web address of the site that you came from or
are going to. We also collect information on which pages of our Web
site you visit while you are on the RPG Bids site, the type of browser
you use and the times you access our Web site. We use this information
only to try to understand our Members' preferences and user profiles
better and to manage the load on our servers, so as to improve our
service and your experience with RPG Bids. We may use the services of a
third party to collect and analyze click stream or other user data. In
such cases, we may then tie the data from such third party to your
personal information stored by us internally.
"Cookies" are small files of data that reside on your computer and
allow us to recognize you as a RPG Bids customer if you return to the
RPG Bids site using the same computer and browser. We send a "session
cookie" to your computer if and when you log in to your Account by
entering your user name and password. These cookies allow us to
recognize you if you visit multiple pages in our site during the same
session, so that you don't need to re-enter your password multiple
times. Once you log out or close your browser, these session cookies
expire and no longer have any effect.
Most browsers allow you to turn off cookies. If you want to know
how to do this please look at the help menu on your browser. However,
switching off cookies will severely restrict your ability to use the
RPG Bids site.
If you send us correspondence, including e-mails and faxes, we
retain such information in the records of your Account. We will also
retain customer service correspondence and other correspondence from
RPG Bids to you. We retain these records in order to measure and
improve our customer service, and to investigate potential fraud and
violations of our Terms & Conditions. We may, over time, delete these records
if permitted by law and will destroy or render them anonymous once
there is no legal or business purpose for retaining them.
In addition, your phone calls to and from us will be monitored
and/or recorded for quality assurance, training and security protection
purposes.
From time to time, we offer optional questionnaires and surveys to
our Members for such purposes as collecting demographic information or
assessing Members' interests and needs. The use of the information
collected will be explained in detail in the survey itself. If we
collect personal information from our Members in these questionnaires
and surveys, the Members will be given notice of how the information
will be used prior to their participation in the survey or
questionnaire.
We will consider that your consent for us to use your personal
information in a particular manner will be and remain in effect on an
ongoing basis unless you revoke your consent. We may use your personal
information without confirming your continuing consent for purposes
including:
- To verify and validate your identity and financial information;
- To analyze your personal information to assist us in
developing and enhancing our services and our website and to conduct
market analysis and strategic planning;
- To use your personal information for the purpose for which it
was provided and certain other activities that are reasonably ancillary
to that purpose. For example, if you send us an e-mail with a question
or comment, we will use your e-mail address to respond to you. Further,
we may store your e-mail and e-mail address and a copy of our response
for future reference;
- To conduct quality assurance testing and to facilitate training of our Staff;
5.will not sell or rent any of your personal information to third parties.
will not share any of your personal information with third
parties except in the limited circumstances described below, or as
required or permitted by applicable law, or with your express
permission. These third parties, where possible, are limited by law or
by contract from using personally identifiable information for
secondary purposes beyond the purposes for which the information is
shared.
- We may share personal information with organizations that help
us process the transactions you request, such as payment processing
companies or credit card processing companies, or organizations that
verify and validate your identification and financial information, or
that help protect our Members' transactions from fraud, such as sharing
your credit card number with a service that screens for lost and stolen
card numbers. We may also share personal information with organizations
that provide support for our internal operations, including, without
limitation, contact centre support service providers and server and
database service providers, so that we may fulfill our obligations to
you. Additionally, if you go into a negative balance and owe us money,
we may share information with processing companies including collection
agencies and consumer reporting agencies and credit bureaus for the
purposes of collection of debts owed and general credit reporting
purposes.
- In order to detect or prevent fraud, illegal activity or in
order to assist us in investigating possible instances of fraud,
illegal activity or suspected violations of our Terms & Conditions, we may
disclose personal information to third parties where we believe it is
reasonable to do so.
- We disclose personal information to government agencies,
court or law enforcement personnel in response to applicable
legislation or regulations, or to any subpoena, warrant, court order,
levy, attachment, order of a court-appointed receiver or other
comparable legal process, including subpoenas from private parties in a
civil action. We reserve the right to cooperate with legal authorities
having actual or potential jurisdiction over us.
- We may disclose personal information to your agent or legal
representative (such as the holder of a power of attorney that you
grant, or a guardian appointed for you).
- As with any other business, it is possible that in
the future could amalgamate or merge with or be acquired by another
company. If such an acquisition occurs, the successor company would
have access to personal information maintained by , including
customer account information, but would continue to be bound by this
Policy unless and until it is amended as described in this Policy.
- We share your personal information with our parent and
affiliated companies to help coordinate the products and services
provided to you and to enforce our Terms & Conditions.
We communicate with users on a regular basis via e-mail to provide
and assist in requested services, and we also communicate by phone to
resolve customer complaints or investigate suspicious transactions. We
use your e-mail address to confirm your opening of a Account,
to send you notice of payments that you send or receive through , to send information about important changes to our products
and services, and to send notices and other disclosures required by
law. Generally, Members cannot opt out of these communications, but
they will be primarily informational in nature rather than promotional.
We may also use personal information to send you other types of
communications that you can control, including marketing
communications, surveys, questionnaires, and promotions for products or
services of , its parent or affiliated companies or their
carefully selected business partners, that may be of interest to you.
By agreeing to Terms & Conditions you will also be indicating your
consent to receiving such communications. However, you can choose
whether to receive all or none of these communications from us. An
explanation of how to do this will be contained within each promotional
e-mail that you receive. You can select not to receive these types of
communications by accessing your Account on the website.
is committed to handling your personal information with
high standards of information security. We restrict access to your
personally identifiable information to Staff who need to know that
information in order to provide products or services to you. We
maintain physical, electronic and procedural safeguards to guard your
nonpublic personal information.
We protect your information from error, loss, and unauthorized
access. Our Staff who have access to your information are made
aware of how to keep it confidential. All of your personal information is
collected, used, and disclosed for business purposes only.
The security of your account also relies on your
protection of your security identification. You may not share
your password or Account with anyone. will never ask you to
send your password to us in an e-mail, though we may ask you to enter
this and other personal information on the website, which will
always have a URL beginning with https://www.rpgbids.com/.
Any e-mail or other communication asking you to provide personal
information via email, or linking to a website with a URL that does not
begin with https://www.rpgbids.com/ should be treated as unauthorized
and suspicious and should be reported to immediately. If you
do share your password or Account with a third party for any reason,
including because the third party has promised to provide you
additional services such as account aggregation, the third party will
have access to your Account and your personal information, and you will
be responsible for actions taken using your password or Account. If you
believe someone else has obtained access to your security
identification or password, please change it immediately by logging in
to your account at www.rpgbids.com and changing your Options settings, and also contact us right away as described in Section I below.
We retain your personal information for as long as required to
provide services to you. Following the end of any relationship we may
have with you, your personal information will be retained for as long
as is necessary for reasonable business or legal purposes, following
which it will be securely destroyed or rendered anonymous. If we or you
terminate your Account, we will mark your Account in our database as
"Closed," but will keep your Account information in our database. This
is necessary in order to investigate potential fraud, for instance by
ensuring that persons who try to commit fraud will not be able to avoid
detection simply by closing their Account and opening a new Account.
However, if your Account is terminated, your personally identifiable
information will not be used or disclosed by us for any further
purposes, nor sold or shared with third parties, except as necessary to
detect or prevent fraud and assist law enforcement, or as required by
law.
You can review the personal information you provided us and make
any desired changes to such information, or to the settings for your
Account, at any time by logging in to your Account on the RPG Bids web
site and changing your preferences in the Details page of your Account.
You may refuse to provide personal information to us. You may also
withdraw your consent at any time, subject to applicable legal or
regulatory restrictions, and reasonable notice. We do require that
withdrawal of consent be in writing. However, if you refuse to provide
personal information or withdraw your consent to our using or
disclosing your personal information, this may severely limit our
ability to provide our services to you as we may be unable to process
your transactions. If you do withdraw your consent, it is our policy to
advise you of the consequences of doing so.
You may contact us at any time to pursue your rights to access
personal information about you in our custody or control. All such
requests must be in writing. To make a request, simply contact us as
set out below in Section L. Upon request and subject to applicable law,
we will respond in writing with, as applicable in the circumstances,
the following information: - Whether we have personal information about you;
- If so, details of what information we have, the purposes for
which it is being processed or used and disclosed, and the recipients
or classes of recipients to which such information is or may be
disclosed; and
- Any information available to us with respect to the source of
information where we are able to determine that and where we are
legally able to disclose such information to you.
It is our policy to respond to such requests within 30 days
wherever possible. We reserve the right to charge any fee permissible
by law to provide a response to your request. We will also require that
you provide sufficient information to allow us to locate your
information to deal with your request. In some circumstances, we may be
able to extend the period of time within which we respond and, if we do
so, we will advise you of that.
An individuals ability to access his or her personal information
is not absolute. The law imposes restrictions on our ability to provide
you with access. For example, where responding to a request requires
providing personal information about another individual, we generally
cannot do so without that individuals consent, which may not be
granted. However, we will provide as much information as we can without
breaching any other legal requirements or the privacy rights of other
individuals. There are also situations, such as the prevention,
detection or investigation of crime or breaches of the law, in which
our ability to provide information may be restricted. We reserve all
our rights under applicable law.
You may contact us if you have any questions or concerns about this
Policy, our personal information practices, or the accuracy or
completeness of any personal information concerning you in our files,
or to update any of your personal information. You can contact us via
e-mail at support@rpgbids.com
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